When you book with Condortrips, you are booking through an accredited travel agency, your payment is handled securely, and there is a support team behind the booking if anything changes. Here's what that means for you.
Who you are booking with
Condortrips is operated by Condortrips Sarl, a société à responsabilité limitée registered in Luxembourg, at 33-39 Rue du Puits Romain, L-8070 Bertrange.
Condortrips Sarl is an accredited travel agency. We are still confirming which accreditation details we are able to publish, and we will list them in full on this page as soon as that is settled — we would rather leave this section short than put up something we cannot stand behind.
If you need written confirmation of our status in the meantime — for a visa application, an employer, or your own records — email support@condortrips.com and we will reply directly.
How your money is handled
Everything you pay for a booking is taken over an encrypted connection and processed by our payment providers. We will never ask you for card or bank details by email, chat message, or social media — if you receive a message like that, it did not come from us.
- The total shown at checkout is the total you pay — taxes, airport fees, and carrier surcharges are already included, and nothing is added afterward.
- Every booking gets a written confirmation sent to the email address you gave us, with your booking reference and the full itinerary. Keep it with your travel documents.
- If we are ever unable to fulfill a booking you have already paid for, we refund what you paid us for it.
The standards we hold ourselves to
Accreditation is a floor, not the whole picture. Regardless of it, this is what you can expect from us as a matter of policy:
- Honest, transparent pricing — the fare conditions, baggage allowance, and change and cancellation rules that apply to your ticket are shown to you before you pay, not after.
- A real person to talk to — our support team answers booking questions, schedule changes, and document queries at support@condortrips.com.
- Help when the airline changes something — if a carrier reschedules or cancels your flight, we tell you what your options are under that airline's rules and handle the rebooking or refund request on your behalf.
What this doesn't cover
We want to be straightforward about scope:
- Delays, cancellations, or service issues caused by the airline or hotel are the responsibility of the carrier or accommodation provider, not Condortrips. Most have their own complaints and compensation processes, and we will point you to the right one.
- Medical coverage, lost baggage, and trip-interruption coverage are not something a travel agency provides — we strongly recommend purchasing travel insurance separately.
- Force majeure events (natural disasters, strikes, government restrictions) are typically excluded from airline and supplier guarantees, and from ours.
If something goes wrong
- Contact us first — most issues are resolved quickly by our customer support team. Email support@condortrips.com and quote your booking reference.
- Ask for it to be escalated — if the first answer does not resolve it, say so. We will escalate it internally and give you a written reply.
- Claims that sit with the airline — for compensation owed by the carrier, we will give you your flight details and the airline's process so you can file directly.
We're committed to making your trip a great one — and to being there if anything doesn't go to plan.